read in browser We have a habit of going too big or too small when it comes to conflict. Sometimes we treat a sprained ankle like a cardiac event — rushing to emergency interventions, calling in the specialists, mobilizing every resource we have for something that needed rest and a little ice. Sometimes we do the opposite: we walk around on a broken bone for months, telling ourselves it’s fine, just a little sore. I think about this as a diagnostics problem. Before I do any kind of mediation,...